City's Special Debt Relief Programme

 

If you are a residential or business customer of eThekwini Municipality you can take advantage of the City’s Special Debt Relief Programme.

If you have accumulated debt up to January 2025 you can take advantage of this programme until 30 June 2025. For residential and business customers with outstanding debt as at 31 January 2025 you may qualify for a 50 percent write-off of the total arrears amount owed provided the remaining balance of the arrears amount as at 31 January 2025 is paid up in full.

Any charges that are accrued from January 2025 onward must be settled in full. If you are unable to make immediate payment you will be eligible for a 6 month payment plan, without any upfront deposit if you cannot pay it.

For those customers whose accounts were affected by major water leaks, subject to certain conditions, they may also benefit from this programme.

Customers that have already concluded payment arrangements may apply for the Special Debt Relief Programme, if they are eligible.

Visit you nearest Sizakala Centre to find out if you qualify or if you need assistance with the City’s Special Debt Relief Programme.

The eThekwini Municipality will also be at the Coast of Dreams, Durban Exhibition Centre on 14^th and 15^th June to assist customers with the Special Debt Relief Programme.

For more info visit: https://www.durban.gov.za/pages/residents/accounts_payments