Khuluma Nathi Chatbot launched

 

Khuluma Nathi Chatbot launched

ETHEKWINI Municipality is calling on residents to register on the new e-participation chatbot on Whatsapp, Khuluma Nathi/Let’s Engage, to easily engage on the City’s Integrated Development Plan (IDP). Council approved that the Draft IDP be released for public consultation on 31 March. This strategic document will be open for public comment together with the draft budget. The Khuluma Nathi/Let’s Engage platform includes information on the IDP, details the different plans and priorities, and annexures. It allows the public to choose the plan they wish to comment on and the language they wish to engage in. The chatbot allows for English and Isizulu to cater to residents in the region. Bongumusa Zondo, Chief Strategy Officer, said the chatbot is part of local government’s aim to enhance participatory governance through digital transformation. “This process began post COVID-19. The Office of More than 20 G20 international countries gathered at the Inkosi Albert Luthuli International Convention Centre for a G20 Disaster Risk Reduction Working Group meeting where they discussed disaster risk solutions while reinforcing the need for a united global response to shared challenges. Strategic Management with the support of the Human Sciences Research Council developed the WhatsApp chat bot to improve community engagement on the IDP. Register to receive updates, information and comment on the IDP on 060 225 9959. The public should note that this platform is solely for engagement on the IDP and not for other complaints and enquiries. The public can be assured that personal information will be protected under the eThekwini Municipality Privacy Policy.