If you are a residential or business
customer of eThekwini Municipality you can take advantage of the City’s Special
Debt Relief Programme.
If you have accumulated debt up to January
2025 you can take advantage of this programme until 30 June 2025. For
residential and business customers with outstanding debt as at 31 January 2025
you may qualify for a 50 percent write-off of the total arrears amount owed
provided the remaining balance of the arrears amount as at 31 January 2025 is
paid up in full.
Any charges that are accrued from January
2025 onward must be settled in full. If you are unable to make immediate
payment you will be eligible for a 6 month payment plan, without any upfront
deposit if you cannot pay it.
For those customers whose accounts were
affected by major water leaks, subject to certain conditions, they may also
benefit from this programme.
Customers that have already concluded
payment arrangements may apply for the Special Debt Relief Programme, if they
are eligible.
Visit you nearest Sizakala Centre to find
out if you qualify or if you need assistance with the City’s Special Debt
Relief Programme.
The eThekwini Municipality will also be at
the Coast of Dreams, Durban Exhibition Centre on 14th and 15th
June to assist customers with the Special Debt Relief Programme.
For more info visit: https://www.durban.gov.za/pages/residents/accounts_payments
