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Thursday, July 24, 2025

EThekwini intensifies rabies awareness following death in Ezimbokodweni area

 


EThekwini intensifies rabies awareness following death in Ezimbokodweni area 

ZIMBILI MAZIBUKO

ETHEKWINI Municipality is intensifying its efforts to curb the spread of rabies and prevent further loss of life following the death of a man after being bitten by his dog in the eZimbokodweni area.

EThekwini intensifies rabies awareness. Photo: Supplied. 


The dog, which was unvaccinated, showed rabies symptoms which included changed behaviour and aggressiveness. The City’s Communicable Diseases Coordinator Thokozile Ngcobo said: “Our investigations discovered that the man was bitten by the dog in March and did not seek medical attention.

He only went to the clinic in May. He couldn’t be assisted as the poison had spread to his body and he died.” This case is similar to another incident in the Ngonyameni area last year, where a three-year-old child died after coming into contact with a dog suspected to have had rabies.

Rabies is a viral zoonotic disease transmitted through the saliva of infected mammals, including dogs, cats, mongooses, goats, cattle, and other mammals. It is preventable through vaccination, yet fatal once the virus reaches the central nervous system.

Rabies in humans can present with symptoms such as headaches, fever, mental confusion, and muscle pain, among others. Immediate action, such as thoroughly washing any bite wound with running water and seeking prompt medical attention for a rabies vaccination, are crucial no matter how small the wound may seem.

An infected animal licking or scratching a person also needs to be reported as it can also transmit the disease. The City’s Communicable Diseases team is working closely with the KwaZuluNatal Department of Agriculture and Rural Development to curb the spread of rabies. Vaccination campaigns will be conducted around the City.

For more information on these campaigns, the public can contact the eThekwini State Vet Office on 031 328 9300.




Wednesday, July 23, 2025

R67 Million Boost For Hostels

 


R67 Million Boost For Hostels

SIMPHIWE DLAMINI

ETHEKWINI Municipality has earmarked a substantial R67 million in the 2025/26 financial year for the continued rehabilitation of the Wema Community Residential Unit (CRU), formerly known as the SJ Smith Hostel as well as the nearby Jacobs CRU.


This allocation demonstrates the City’s commitment to transforming historic migrant worker hostels into modern, dignified living spaces. Originally constructed in the 1950s to house migrant labourers supporting Durban’s industrial boom, the Wema and Jacobs CRUs have long stood as a symbol of the City’s economic history.

Today, they are at the heart of the Municipality’s sweeping urban renewal initiative aimed at improving the quality of life for thousands of residents. The refurbishment project, led by the City’s Human Settlements Directorate has already made significant progress.

Director of the Human Settlements Directorate Lawrence Pato said 23 new blocks, ranging from Block R to Block AO, have been added to the Wema CRU, while existing structures Blocks D, E, and J have undergone major upgrades.

“Block F has been demolished to make way for 80 new units, and tenders are currently underway for the redevelopment of Blocks C and G. This large-scale overhaul represents a significant investment in the wellbeing of CRU residents. The R67 million budget allocation will ensure that we continue to move beyond providing shelter, toward creating safe, stable, and hospitable communities,” said Pato.

The transformation is not only physical. Community initiatives like the Wema CRU Netball Club are helping to foster a renewed sense of belonging and engagement.

Themba Mvubu, Chairperson of the Human Settlements, Engineering, and eThekwini Transport Authority Committee has welcomed this broader vision. “By acknowledging the historical significance of these sites while boldly implementing modern upgrades, the Municipality is paving the way for a brighter, more inclusive future. With the new budget in place, the Wema and Jacobs CRUs are set to become flagship examples of how government can drive meaningful urban renewal and social upliftment,” said Councillor Mvubu.





Monday, July 21, 2025

City welcomes R23 billion expansion at Sibaya

 


City welcomes R23 billion expansion at Sibaya

SOHANA SINGH

ETHEKWINI Mayor Councillor Cyril Xaba has welcomed the R23 billion expansion of the Sibaya Coastal Precinct, as property developers Devmco, officially broke ground on its expansive infrastructure rollout across the precinct.



This marked a significant achievement as the development moves towards interconnected nodes within the precinct. The next phase of the mixed-use development will include 400 residential units, 100 000 square meters of retail and office space, a medical node, and flagship hospitality developments spanning over 1000 hectares among others. This will make it integrated, and sustainable, with lifestyle and convenience at the centre.

The event on 19 June was attended by the KwaZuluNatal Premier Thami Ntuli, MEC for Economic Development, Tourism, and Environmental Affairs Reverend Musa Zondi, i Mayor Xaba, and other key business stakeholders.

Mayor Xaba said: “The Sibaya Coastal Precinct marks a defining chapter in the growth and transformation of our City. It is the strong partnership between Devmco and eThekwini Municipality that has ensured that this development progresses to what we see today,” he said, highlighting the developers confidence in the City. With a projected investment value of R23 billion and an estimated R3.8 billion in revenue from property rates over an eight-year period, this development promises to be an economic game-changer.

“We are confident that there will be transformation benefits for the people of Wards 58 and 102, and the broader eThekwini community,” he added. Since its inception, Sibaya has been a symbol of success. In 2018, it achieved the highest value in property transfers in the country.

Just in the past 18 months alone, over R1.5 billion in property transfers were recorded, a clear signal of investor confidence and sustained demand in the precinct. Mayor Xaba highlighted that as government, at all levels, they are playing their role in enabling critical road infrastructure upgrades in the precinct.

The socio-economic returns of the development include an expected growth from R219 million to R770 million annually in rates revenue for the Municipality from 2025 to 2032.

Another benefit is that 20 000 permanent jobs and 50 000 temporary jobs will be created during and after construction. The empowerment of local communities through targeted procurement, training, and employment is already in motion through the Inkanyiso Programme. This includes opportunities for small and emerging businesses, especially youthowned enterprises.

Brad Winstanley, Commercial Director at Devmco Group, said the event marks the beginning of a new era in integrated coastal living, signalling the start of the precinct’s infrastructure phase.




Thursday, July 17, 2025

Breaking the Silence on Men's Mental Health

 

By Fred Felton | July 17, 2025

John Craig, in partnership with Polo South Africa, has launched the Mind Matters video series, featuring iconic footballer Lucas Radebe, Leon de Beer (Director of the South African Federation for Mental Health), and designer David Tshabalala.

The Mind Matters Video Series 


The campaign shines a light on some sobering stats:

South Africa records around 13,774 suicides per year, about 80% of which are men.

Worldwide 75% of suicides are men, many of whom never seek help due to stigma and traditional gender norms.

According to a review in the SA Journal of Psychology men across occupations experience high levels of depression, anxiety and burnout, often quietly.

‘’Mental and emotional resilience is key to unlocking one’s true potential. With this initiative, John Craig and Polo South Africa are shining a light on the mental health struggles men face worldwide, especially as issues like depression, anxiety and suicide continue to rise among men,’’ said John Craig Senior Brand Manager, Kaboomo Mgibi Marshoff.

Leon de Beer called for workplaces and communities to create safe spaces where men can freely express emotional struggles without fear of judgement.

‘’My wife was diagnosed with cancer when I was still playing. I still had to focus. I still had to go and train every day and give 100%, which is challenging because you can’t share with friends. There are no excuses,’’ noted Lucas Radebe.

For David Tshabalala maintaining a healthy work life balance is key to nurturing good mental health.

Marshoff invited men everywhere to watch the full series on the @JohnCraig YouTube channel and to join the conversation using #JohnCraigMindMatters.

The good folks at John Craig are also giving away 2 x R500 John Craig Vouchers for you dear reader.

To enter the lucky draw, send your full name, cell number and email to umhlangalife@gmail.com  with John Craig Giveaway in the subject line.

Ts and Cs apply.

Saturday, July 12, 2025

Durban FilmMart Champions South African Cinema This Year

 

By Fred Felton | July 12, 2025

The 2025 Durban FilmMart (DFM) edition is reaffirming its position as a leading platform for African and global film collaboration by shining the spotlight on South African cinema through its ‘SA in Focus’ programme.

The South African cinema will take centre stage at this year's Durban FilmMart edition, with industry leaders unpacking the state of the country's current audio visual sector. 


DFM takes place from 18 to 21 July at Durban’s Elangeni Hotel; the programme will bring together industry leaders, guilds and creatives to examine the current state and future of South Africa’s audio-visual sector.

‘’The SA in Focus programme aims to build a strong local foundation that is essential for the broader growth of Africa’s film industry,’’ said DFM Institute Director Magdalene Reddy.

Highlights in the programme include the flagship State of the South African Audio-Visual Industry session, featuring key stakeholders such as the National Film and Video Foundation, SABC, and various provincial commissions. The programme will also explore topics such as artificial intelligence’s creative influence, copyright in the digital age, and strategies for international co-productions.

There will also be panel discussions hosted by major guilds, including the South African Guild of Actors, the Writers’ Guild of South Africa, the Directors Guild of South Africa, and the Editors Guild, will address critical issues such as storytelling, sustainability, and creative ownership.

Other sessions to look out for include The African Aesthetic, Directors as Cultural Architects, and Independent Producers Organisation to Intellectual Property on global market access.

DFM 2025 will focus on collaboration and professional development underscoring its continued role in shaping a thriving and future-ready SA film industry.

Register now for DFM 2025 at: www.durbanfilmmart.co.za

For enquiries: info@durbanfilmmart.com

The Durban FilmMart Institute receives principal funding from the Durban Film Office and eThekwini Municipality.


Tuesday, July 8, 2025

Why it is best to 'pay yourself first'

 


Every July, we are reminded of the importance of saving during Savings Month. Yet few of us manage to fix our lack of savings. That’s why Smart About Money, an initiative by the Association for Savings and Investment South Africa (ASISA), is campaigning for you to #PayYourselfFirst.



Pay yourself first is a budgeting technique that ensures you allocate a fixed amount to savings each payday before you spend on anything else. Establishing this habit will help you be disciplined and achieve your financial goals.

Start by working out what you spend on essentials, such as accommodation, transport, electricity and groceries. Then set a realistic amount within what is left of your income that you can save every month.

If you leave saving until the end of the month, you will be tempted to spend on non-essentials, such as clothing, entertainment or eating out. You will then convince yourself that you have no money left to save.

If you pay yourself first, your savings are transferred from your account as soon as you are paid. Soon, your contribution will feel like your other deductions or debit orders, and you will learn to live without this money.

Pay yourself first

The key to paying yourself first is to set up a separate savings account or investment, such as a unit trust or exchange-traded fund (ETF), and automate a transfer or payment to that account on the day you are paid.

For emergency savings or short-term goals like a holiday or renovations, choose a savings account with a fixed term aligned to your saving horizon.

For medium- to long-term savings, consider a unit trust or ETF with potentially higher returns.

Giving your savings goal a name, targeting an amount and working out how long you need to reach it, will discourage you from raiding your savings.  Use tools like the Smart About Money Savings Goal Calculator to determine how much you need to save each month.

Even if your initial savings are small, being aware of your goal should prevent impulse spending and motivate you to increase your savings amount when your earnings improve or your expenses reduce.

Setting goals

You can start small with just one goal, but over time, you could set up several savings and investment accounts tailored to different goals' timelines.

·         An emergency fund

Start with an emergency fund. An emergency fund helps you to stick to your budget and not raid your savings when financial emergencies, such as injury or illness, home or car repairs, arise.

·         A short-term goal

A short-term goal takes between a year and three years to reach and provides for expenses such as an appliance, a mini-holiday, a wedding or December expenses.

·         A medium-term goal

Save for bigger things, such as an overseas holiday, a wedding, a deposit on a house or a car over three to ten years.

·         A long-term goal

Save for more than 10 years for bigger goals, such as your retirement or your children’s tertiary education. Use the Smart About Money Retirement Savings calculator to work out how much you need to save, and consider a retirement annuity if your employer does not have a fund or you need to supplement your savings.

·         If you are in debt

If you have costly short-term debt, start to pay yourself first by paying down your debts and reducing the interest that is compounding against you. Paying more than the minimum repayment and using the avalanche or snowball method will pay off your debt faster. Avoid new debt by providing for financial emergencies.

Start small

Start small if you need to and build your savings habit. Even modest savings compound over time, and the more you avoid debt, the more you will be able to save.  

Remember:

Saving for a goal helps you in two ways:

·         You spend less on your goal than you would if you used credit that costs you interest.

·         Your savings earn interest that reduces the amount you need to save.

Saving in a retirement fund can also save you tax, which can be used to boost your savings.

If you want to know more about these, or any other personal finance topics, please visit Smart About Money. This free-to-use consumer financial education website is an Association of Savings and Investments South Africa (ASISA) initiative. It can guide you to better money management at any stage of life, from starting your first job, through family life, retirement and beyond.

Wednesday, July 2, 2025

EThekwini Municipality Unveils Plans Ahead of the Hollywoodbets Durban July

 

By Fred Felton | July 2, 2025

The City is getting ready to host Africa’s largest horseracing event, the Hollywoodbets Durban July taking place on 5 July at the Greyville Racecourse.

Mayor Xaba was joined by City officials, representatives from Hollywoodbets and Gold Circle along with models at the media launch for the Hollywoodbets Durban July at Westown Square. Photo: Fred Felton


The City’s tourism and hospitality industry is all set to welcome scores of visitors in Durban for the event, while safety and security have also been finalised.

The theme for the event is ‘Marvels of Mzansi’, this prestigious horseracing event and fashion extravaganza is expected to attract around 50 000 visitors for Durban with a hotel occupancy of 80 percent. This year’s theme encourages the celebration of cultural heritage, diversity, and landscapes.

Mayor Xaba unpacked the City's state of readiness. Photo: Fred Felton


EThekwini Mayor Councillor Cyril Xaba today, 2 July unpacked the City’s state of readiness and unveiled planned events during the Durban July Grand Experience media launch which was held at Westown Square.

‘’Our law enforcement agencies have developed an integrated safety plan, supported by the private security industry. Visitors are guaranteed a safe stay in the City with high police visibility, particularly around the Greyville precinct and other strategic sites across the Municipality,’’ said Mayor Xaba.

According to Mayor Xaba, the economic impact on eThekwini from the Durban July weekend is far reaching. This is due to several events taking place.

‘’The direct spend is estimated at R278 million with a total of R700 million contribution to the eThekwini GDP and a total number of 4 000 jobs to be created,’’ said Mayor Xaba.

Partners for the event, Hollywoodbets and Gold Circle representatives said they are excited for the event, with plans in place to ensure a successful day.

You can expect plenty of fashion at the Hollywoodbets Durban July. Photo: Fred Felton


The Hollywoodbets Durban July also provides a platform for both upcoming and established fashion designers to showcase their creative talent. There will be 25 designers showcasing their ‘Marvels of Mzansi’ collections on the main stage, as part of the Durban July Fashion Experience – a collaboration between eThekwini Municipality and the Hollywood Foundation.

The fashion programme has the following three categories:

The Young Designers Awards which features 10 student finalists competing for top honours. The top three winners will receive bursaries and a fashion travel package.

The Durban Fashion Fair Rising Stars category presents nine emerging designers, supported by eThekwini Municipality’s Fashion Development Programme. Winners will share a R250 000 cheque for business development.

The Invited Designer Showcase includes six established designers, four of whom are graduates of the same Fashion Development Programme and are now successful industry names. Through this event, designers will get exposure to thousands of attendees and potential buyers.

Expect Durban to come alive this weekend. Photo: Supplied


There will also be major events all around Durban and the townships over the weekend. These events include Fact Durban Rocks, Any Given Sunday, Anywhere in the City, and Mojo’s July Weekend.

‘’It is time to celebrate the vibrant spirit of Durban as the City transforms into a hub of glamour, excitement, and world-class entertainment,’’ noted Chairperson of the Economic Development and Planning Committee Councillor Thembo Ntuli.

For more info go to www.visitdurban.travel or follow @DBNTourism on social media.

Saturday, June 21, 2025

Furniture manufacturing programme empowering locals

 


Furniture manufacturing programme empowering locals

NONDUDUZO NGCONGO

THE 12-month Furniture Manufacturing Skills Development Programme for approximately 30 trainees is well underway at the Umkhumbane Entrepreneurial Support Centre. The cohort will complete the programme in November this year.

Thirty trainees are participating in the Furniture Manufacturing Skills Development Programme. They remained highly focused as they learnt to hone their craft. Picture: SUPPLIED 


Participants are turning their newly acquired skills into real opportunities with many already making furniture sales while still in training. This hands-on programme, which started in November last year, is a partnership between the eThekwini Municipality, the Fibre Processing and Manufacturing Sector Education and Training Authority, and My Space Academy.

It aims to equip aspiring entrepreneurs with practical, market-ready furniture making skills. Trainees are taught to craft a wide range of furniture products including ottomans, couches, headboards, and chairs. In addition, they also receive training in workplace health and safety, drawing and engineering design, and re-upholstery.

In this class is well-known entertainer and Master of Ceremonies Smanga Mkhwanazi, who said the course came at the perfect time, ‘’I am still in entertainment but also embarking on this furniture making journey. We are learning so much, enough to kick-start our businesses and be independent. I am truly grateful for the opportunity,’’ he shared. He credits the COVID-19 pandemic for being a wakeup call that taught him the importance of having multiple income streams.

Busi Mkhize of My Space Academy, who is leading the programme, praised the group’s commitment. ‘’The trainees are showing a real hunger for learning and determination to be a success. They can now create furniture from scratch, and we’re connecting them with various market access opportunities. Many companies are already showing interest, with some confirming their orders.’’ Mkhize added that with the support of partners like Innovate Durban, trainees are exploring modern production techniques such as 3D printing and laser cutting, positioning them at the forefront of innovative furniture design.

Municipal Programme Manager Nonhlanhla Khumalo noted that the initiative is now in its seventh year, and its impact is unmeasurable in terms of jobs creation. ‘’This is more than skills training, it’s about building futures, fostering independence, and transforming communities through sustainable entrepreneurship.’’

After completion, trainees will be awarded South African Qualifications Authority (SAQA) National Qualifications Framework (NQF) Level 2 certificates.





Friday, June 20, 2025

EThekwini hosts Teenage Pregnancy Indaba

 


EThekwini hosts Teenage Pregnancy Indaba

ZIMBILE MAZIBUKO

TO address the increasing number of teenage pregnancies in the region, the City hosted a Teenage Pregnancy Indaba bringing together stakeholders from across the education, health, government, civil society, and religious sectors.

Chairperson of the Community Services Committee Councillor Zama Sokhabase emphasised the need for parents to play an active role in the lives of children during the Teenage Pregnancy Indaba. Picture: PUMLA KHWELA


The Indaba, held under the banner of community collaboration, was a response to alarming statistics presented by the Municipality which showed that 7 627 girls aged 10 to 19 fell pregnant between April 2024 and April 2025. Of this, 154 of them were aged between 10 and 14.

‘’Teenage pregnancy has a lasting impact on young mothers, their children, and society. It’s closely linked to increased HIV infection rates and contributes to a generational cycle of poverty. We need practical, multi sectoral solutions that address both prevention and support for young people,’’ said Deputy Mayor Myeni.

The Municipality’s health data also revealed that an average of 582 teenagers accessed legal termination of pregnancy services at public health facilities each month, most of them students at higher learning institutions.

These figures exclude unregulated and unsafe abortions conducted in informal settings. The data also revealed the top ten schools with the highest reported cases of learner pregnancies between January and March 2025. Gabigabi High School in Hammarsdale topped the list with 20 cases followed by Amandlethu High School (17) and Waterloo High School (12).

High-burden areas identified include Inanda, KwaMashu, Hammarsdale, KwaDabeka, KwaNyuswa, Tshelimnyama, uMlazi and Chatsworth.

The City also showcased ongoing initiatives aimed at curbing this crisis, including the Zero Percent Learner Pregnancy Programme, which was launched two years ago in partnership with the District AIDS Council.




Wednesday, June 18, 2025

City's R70.9 billion budget adopted

 


City's R70.9 billion budget adopted

ROMITA HANUMAN-PILLAY

AFTER consultations that spanned the length and breadth of the City and meeting with stakeholders including business, civil society, and ratepayer associations, the City’s 2025/26 budget of R70.0 billion was approved at Full Council on 29 May.

EThekwini Mayor Councillor Cyril Xaba presented the 2025/26 Draft Budget for approval on 29 May. The R70.9 billion budget prioritises infrastructure development. Picture: THULI DLAMINI


A major highlight of the budget is the adjusted tariff increases, which was one of the most common concerns that emerged during consultations.

EThekwini Mayor Councillor Cyril Xaba said: ‘’As a caring City, we recognise the plight of residents and have considered every comment and concern raised, particularly around proposed tariff increases. We have decided to lower our tariffs for certain utilities.’’

Mayor Xaba explained: ‘’We were unable to reduce the electricity tariff as we are guided by the National Energy Regulator of South Africa; however, we have made significant adjustments to the other proposed tariffs.’’

§  The residential water tariff was reduced from 15% to 13%

§  Business water tariff was reduced from 16% to 14%

§  The assessment rates tariff was reduced from 6.5% to 5.9%

§  Sanitation for business tariff reduced from 14% to 12%

§  Sanitation for residential tariff reduced from 13% to 11%

§  Refuse removal tariff was reduced from 9.9% to 9%.

The budget reflects the needs of the ratepayers and acknowledges that there are challenges that must be addressed. Thus, the City has developed a bold new approach to boost service delivery that hinges on real-time accountability, regional management, and technology-driven innovation, while acknowledging systemic weaknesses.

One of the frustrations expressed during the budget consultations is the City’s water challenges which will be addressed through the City’s approved Water Turnaround Strategy. Mayor Xaba said: ‘’At the heart of this strategy is the commitment to enhance the financial sustainability of the water utility by achieving targets such as increasing the cash collection of the unit from 67 percent to 92 percent, reducing non-revenue water, and replacing water meters that are older than 15 years. Our target is to replace 40 000 water meters annually. This will ensure that 98 percent of the bills we issue are based on actual meter readings rather than on monthly estimates.’’

The strategy also aims to clamp down on water theft and vandalism and ensuring the use of technology to proactively detect water leaks. In-sourcing ward-based plumbers and responding to all burst pipes within 24 hours is also part of the strategy to curb water loss.

Additionally, the budget includes targets such as building over 5 000 new houses, implementing 6 000 new water connections, adding 13 500 new electricity connections and 7 386 new sewer connections.

The 2025/26 budget will also aim to achieve 53km of wastewater pipes, upgrading of 14km of gravel road to blacktop, building 13 new sports fields, building two new libraries while refurbishing another 13 libraries as well as repairing and upgrading 11 community halls, and building three new fire stations.





Friday, June 13, 2025

City's Special Debt Relief Programme

 

If you are a residential or business customer of eThekwini Municipality you can take advantage of the City’s Special Debt Relief Programme.



If you have accumulated debt up to January 2025 you can take advantage of this programme until 30 June 2025. For residential and business customers with outstanding debt as at 31 January 2025 you may qualify for a 50 percent write-off of the total arrears amount owed provided the remaining balance of the arrears amount as at 31 January 2025 is paid up in full.

Any charges that are accrued from January 2025 onward must be settled in full. If you are unable to make immediate payment you will be eligible for a 6 month payment plan, without any upfront deposit if you cannot pay it.

For those customers whose accounts were affected by major water leaks, subject to certain conditions, they may also benefit from this programme.

Customers that have already concluded payment arrangements may apply for the Special Debt Relief Programme, if they are eligible.

Visit you nearest Sizakala Centre to find out if you qualify or if you need assistance with the City’s Special Debt Relief Programme.

The eThekwini Municipality will also be at the Coast of Dreams, Durban Exhibition Centre on 14th and 15th June to assist customers with the Special Debt Relief Programme.

For more info visit: https://www.durban.gov.za/pages/residents/accounts_payments


Thursday, May 22, 2025

Khuluma Nathi Chatbot launched

 


Khuluma Nathi Chatbot launched



ETHEKWINI Municipality is calling on residents to register on the new e-participation chatbot on Whatsapp, Khuluma Nathi/Let’s Engage, to easily engage on the City’s Integrated Development Plan (IDP). Council approved that the Draft IDP be released for public consultation on 31 March. This strategic document will be open for public comment together with the draft budget. The Khuluma Nathi/Let’s Engage platform includes information on the IDP, details the different plans and priorities, and annexures. It allows the public to choose the plan they wish to comment on and the language they wish to engage in. The chatbot allows for English and Isizulu to cater to residents in the region. Bongumusa Zondo, Chief Strategy Officer, said the chatbot is part of local government’s aim to enhance participatory governance through digital transformation. “This process began post COVID-19. The Office of More than 20 G20 international countries gathered at the Inkosi Albert Luthuli International Convention Centre for a G20 Disaster Risk Reduction Working Group meeting where they discussed disaster risk solutions while reinforcing the need for a united global response to shared challenges. Strategic Management with the support of the Human Sciences Research Council developed the WhatsApp chat bot to improve community engagement on the IDP. Register to receive updates, information and comment on the IDP on 060 225 9959. The public should note that this platform is solely for engagement on the IDP and not for other complaints and enquiries. The public can be assured that personal information will be protected under the eThekwini Municipality Privacy Policy.





Tuesday, May 20, 2025

Major system upgrade for water call centre

 



SIPHELELE BUTHELEZI

Plans to improve water supply and the status of water tankers in the City were outlined to the Executive Committee at a meeting on 15 April. Planned upgrades to the Water and Sanitation Contact Centre were also discussed. 


TO ENSURE a seamless customer experience and improved service delivery, the City’s Water and Sanitation Contact Centre will undergo a major revamp which will include the replacement of the contact centre system to upgrade and modernise it to deal with multiple challenges. The upgrade, which includes the integration of a WhatsApp channel with a faults man, will enable auto logging of faults and will provide updated feedback to customers. The upgrade will be implemented in the new financial year, 2025/26. Acting Deputy City Manager for Trading Services Ednick Msweli provided a report during the Executive Committee meeting on 15 April. The approved report will proceed to Full Council for final endorsement. It was explained that the delay in modernising the systems at the contact centre was due to budget constraints. Calls and quality issues are currently being dealt with as an operational item with the recent installation of the Session Initiation Protocol (SIP) to deal with congestion issue. The report also highlighted calls and WhatsApp chat volumes with more than 80 000 calls received and 38 822 chats in March. Msweli said once upgrades are implemented, the aim is for the contact centre to answer calls within 20 seconds or 30 seconds at a maximum. In addition, the City will continue to explore a diversity of reporting channels to reduce demand on the calling option. The report further provided an update on the status of water supply across the City and the utilisation of water tankers. Water supply in the inner west, outer west and south regions is sitting at 90 percent with the north and central regions at 85 percent. The eThekwini Water and Sanitation Unit recognises that there are areas that continuously experience water outages and intermittent supply due to limited bulk water supply and system constraints. These areas are serviced with water tankers to provide relief. This includes Council owned tankers and additional hired tankers, as and when required. The City has added 98 water tankers to its fleet which was procured in December last year and delivered in phases. This brings the total number of Council owned tankers to 292. The tankers operate in two shifts from 6am to 2:30pm with the afternoon shift from 2pm to 10.30pm. It was also clarified that not all tankers are operational everyday due to break downs, repairs, or drivers being on leave. The City will continue to increase the fleet of Council-owned tankers.