Indigent Support Programme operational
ROMITA
HANUMAN-PILLAY
THE City’s Indigent Support Programme is
fully operational, and applications are currently being processed. The Indigent
Support Programme exists to protect residents facing genuine financial hardship
by providing low-income and impoverished households access to free basic
municipal services.
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| EThekwini Mayor Councillor Cyril Xaba engaged with thousands of uMlazi residents at King Zwelithini Stadium recently and outlined social relief measures for communities. Photo: Supplied. |
This basket of services is provided for in
the Indigent Policy and includes support for water, electricity, refuse
removal, sanitation, and other basic services. The Municipality wishes to
clarify that the recent transition of the Indigent Support Programme function
to the Revenue Management Directorate forms part of a broader effort to improve
efficiency, accountability, and integration of services.
While this transition has revealed
historical backlogs and other related challenges, it has also created an
opportunity to address these issues in a structured and sustainable manner. An
internal review is currently underway to assess the full extent of outstanding
and incomplete applications, if any.
Immediate steps are being implemented,
including:
·
Reinforcement of assessment
capacity through the allocation of additional personnel
·
Prioritisation of outstanding
applications, particularly those affecting vulnerable households
·
Verification and restoration
of services where pre-assessed applicants and beneficiaries’ services are
disconnected
·
Acceleration of plans to
digitise records and modernise application tracking systems.
With regards to service disconnections,
the City’s policies are guided by both financial sustainability and social
responsibility. Where errors are identified, immediate corrective action will
be taken.
EThekwini Municipality remains committed
to providing beneficiaries with access to the Indigent Support Programme and
those with outstanding applications are urged to approach their nearest
Sizakala Centre.












