Premier's Service Excellence Awards Nomination for eThekwini App

 

By Fred Felton | Feb. 15, 2026

The eThekwini Mobile App has been nominated in the Best Public Service Implementation Project of the Year category for the 2024/25 Premier’s Service Excellence Awards.

The eThekwini Mobile App has been nominated in the Best Public Service Implementation Project of the Year category for the 2024/25 Premier's Service Excellence Awards. | Photo: Supplied. 

This is a major recognition of innovation and service excellence in the public sector and positions eThekwini alongside the best performing municipalities in KwaZulu-Natal.

The eThekwini Mobile App has been downloaded over 189 000 times and has become one of the City’s most impactful digital tools, transforming the way residents report service faults and access essential Municipal information.

Based on feedback the app remains efficient, user-friendly, and effective.

To assess the app adjudicators from the Premier’s Office recently visited the eThekwini Municipality to evaluate the app for the awards.

During the adjudication session the eThekwini Mobile App team comprising officials from Customer Relations Management, Revenue Management, and Applications and Information Technology presented both practical demonstrations and documentary evidence.

This evidence supporting the City’s formal submission was sent to the Premier’s Office in December 2025.

‘’We are confident that our presentations and demonstrations provided the information adjudicators required. Being shortlisted is an honour for our City and reflects the hard work of our technical teams,’’ said The City’s Deputy Director of Applications and Projects, Mduduzi Mdletshe.

Mdletshe was also part of the presenting team and expressed excitement about the nomination.

This recognition of the eThekwini Mobile App highlights the City’s ongoing commitment to modernising services and improving customer experience.

More City projects have also been shortlisted in additional categories, making a strong showing for eThekwini in the Premier’s Service Excellence Awards.