WhatsApp Chatbot Launched by eThekwini to Strengthen Disaster Risk Reduction

 

By Fred Felton | Nov. 11, 2026

At the end of October 2026 the eThekwini Municipality launched a Disaster Management WhatsApp chatbot. Residents can now use it to report incidents in real time, receive critical safety information and reach Disaster Management services directly.

Residents will now have instant access to Disaster Management services at their fingertips following the launch of eThekwini Municipality's game-changing WhatsApp Chatbot designed to build safer and more resilient communities. Photo: Supplied. 

This platform is available in isiZulu and English.

‘’The eThekwini Disaster Management Chatbot demonstrates how technology can be used to save lives and strengthen community resilience. By putting real-time information at residents’ fingertips we are helping communities stay informed, connected and prepared when disaster strikes,’’ said eThekwini Mayor Cyril Xaba.

Xaba called on residents to use the platform actively.

‘’Residents are not merely recipients of services; they are partners in protecting their communities. Timely reporting and active participation can help save lives and reduce disaster risks,’’ noted Mayor Xaba.

The City faces floods, severe storms and fires. Reports made through this chatbot are expected to strengthen the City’s early warning systems and speed up emergency response.

‘’This innovation strengthens communication between communities and the municipality, improves early reporting and response, and empowers residents to become active partners in protecting lives, property and the environment,’’ said Director of Disaster Management Vincent Ngubane.

Residents can access the chatbot by scanning the QR code on the poster.

Alternatively you can WhatsApp 076 546 6883 save the number and chat with Disaster Management